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I ordered a blonde wig with lace front (Isis Collection Red Carpet Premiere Lace Front Wig – RCP741 Estelle Select Color Choice 1:

613 - Platinum Blonde)...I received the wig in timely fashion but it came with a dark brown lace front...I am a fair skinned caucasian so NO MATCH. I tried contacting Divatress by email immediately, but no response.

I tried calling the phone number listed on their web site but no one EVER answers the customer service line, apparently! Only after this experience did I think to google reviews of this company and found out that I am not the only one who has had customer service problems with them. Anyway, long story short, I am stuck with a wig with a very dark lace front that I can not use, so if you are fair skinned I recommend that you do not order from this company.

And if you do order from them, good luck if your order has any kind of problem! You will not be likely to get any kind of service from them once they have your money in their hands.

Reason of review: dark lace color.

Location: Madisonville, Tennessee

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Guest

lol just put some concealer on your part

Guest

I have always been able to contact them on their customer service phone number. In addition, Divatress primarily sells to women of color hence the reason for the darker lace.

If you notice most of the models on the site are black or maybe latina. Next time call and ask if they have a lace in your specific color before you order the wig.

Guest

Dear Valued Divatress Customer,

I'm sorry to hear that you have had issues contacting us. We are definitely here and would like to help resolve your issue for you.

You are not stuck with an item that is not good for you. Please send us an email at customercare@***.com stating you would like to make a return or exhange and also mention pissedconsumer.com in the email. We are more than happy to assist you with returning or exchanging your item. Also, in the future, if you would ever like to return or exchange an item, you can click on the link to our 'Returns & Exchanges' page at the bottom of any page at Divatress to begin the return process.

But definitely email us this time so that we can speed things up for you. I sincerely apologize for any frustration that you have had so far and look forward to resolving this for you as quickly as possible.

Sincerely,

Monica

Divatress Customer Care

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