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Was told my wig was delivered to my address and put in the shipping mailbox, which if so a Key shouldve been in my mailbox which it wasnt so sent a message to conplain, got a call a week ago saying it would take 4 days to do investigations, still no word and now have...
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Anonymous
Anonymous

You're buying junk anyhow if you haven't had a professional template created of your head and forwarded it to a custom maker along with several samples of your own hair.

1.2
#1302232
This is my first time buying from this site and I ordered Sunday they shipped my *** Monday saying it be here Saturday, then all of a sudden my date gets changed with out letting me know , and my package is at my post office right by me and I can’t even pick it up , I...
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#1292506
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Divatress - Lost Package

I ordered a wig from them and was informed it was delivered however i never received it. So now im waiting on them to finish their "investigation" and let me know what's going on. After all this is done I honestly just don't want to deal with them anymore. this was my first time and last.
3.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1268348
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Divatress - No disappointments

Good service. Would try again
5.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1251306
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Divatress - Very disappointed customer

I just got a human hair wig and its supposed to be 18inches long and it looks like 14 to 16 inches long sooo disappoint what too send it back just got it like20 min ago we are supposed to get what is on the picture iam soo sick of false adverstment i thought that the customer should be your first poritory to make us happy
2.0
Details
Value for money
Website
#1236179
I bought a wig from Divatress and received hair bundles. I don't know anything about doing hair. The description said wig. Also i bought a wig and it didn't look anything like the picture on the site. They wanted me to pay to send it back plus Divatress wants to take...
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Anonymous
G. Benjamin

I have never had a problem with Divatress.com. i've ordered several wigs from them, they've always came packaged nicely, the wigs were nice, and the delivery was very timely.

2.3
#1233680
I ordered 3 wigs. One turned out to be two bundles of hair, and the other two didn’t fit right. I wanted to return them, so I sent them back after paying $7.95 for shipping. Customer service emailed me saying they couldn’t accept the two bundles of hair because the...
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2.7
I liked
  • Delivery speed
  • Color
I didn't like
  • Wig size
  • Customer service
#1227678
I ordered a wig and it was never worn and I decided I didn't like and I wanted a refund. I get the RMA and return the wig and for weeks I didn't a response. I call then about a week later asking my refund. I was told the wig smelled like perfume and I couldn't get a...
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DivatressCares
DivatressCares
Divatress Verified Representative

Hello,Thank you for choosing Divatress!We appreciate you as a customer.We apologize for any inconvenience this has caused you.We try to do our very best to keep our customers ...

1.0
I didn't like
  • Nasty attitude
#1213733
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Divatress - Got a bad one

A friend purchased a wig for my Christmas present last year..Megan.... It sheds terrible....always tangled... I'm about to trash it.....the company is great.. I ordered other wigs from them....no problem....
3.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1209868

Contact Divatress

Mailing Address:
2444 W. 16th St., Floor 1 East
Chicago, Illinois 60608
United States
Phone:
(773) 940-1910
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Divatress Products and Services

OK, I just checked and what happened is that the pictures online do not match the products. For instance, a "creamy blond" is actually a dark brown. Since my hair is naturally blond, there is absolutely nothing I can wear in the 5 products I ordered. If there is a shop...
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LornaF
LornaF
Divatress Verified Representative

Hello,Thank you for choosing Divatress! We appreciate you as a customer. We apologize for any inconvenience this has caused you. We try to do our very best to keep our custome...

Anonymous
S. Ramey

I ordered several wigs from Divatress. I had no issues until my credit card was charged for over $300.00 in Chicago (where Divatress is located) I called to inform them and th...

1.8
I liked
  • Ups tracking
I didn't like
  • Order
#1186319